Shipping Policy

Last Updated: 8 September 2024

Welcome to Eyewear Lab, your destination for smiles and happiness! We're dedicated to providing you with a delightful shopping experience. Please take a moment to review our shipping policy:

**1. Shipping Destinations:**
We currently offer shipping to customers in India. Regrettably, we do not ship internationally at this time.

**2. Processing Time:**
- Orders placed with SmileShop generally undergo processing within 24 hours of order placement. In exceptional cases, processing time may be extended due to high demand or other unforeseen circumstances. We will make every effort to communicate any significant delays to you.

**3. Shipping Duration:**
- The average transit time for orders within the India typically ranges from 2 to 5 business days, depending on your location and the availability of the product.
- Please be aware that delivery times may be influenced by factors beyond our control, such as holidays, weather conditions, and other unforeseen events. We will do our best to keep you informed of any substantial delays.

**4. Tracking Information:**
- Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking information to keep tabs on the status and location of your order as it makes its way to your delivery address.

**5. Shipping Carriers:**
- We collaborate with reliable shipping carriers to ensure the prompt and secure delivery of your orders. The selection of the carrier may depend on the nature of the product and your location.

**6. Shipping Charges:**
- SmileShop may offer various shipping options, including standard and expedited shipping. Shipping charges may apply based on your choice of shipping method. Any shipping charges will be clearly communicated during the checkout process.

**7. Change of Delivery Address:**
- If you need to change the delivery address for your order, please contact our customer support team as soon as possible. Changes to the address may not be possible after the order has been processed and shipped.

**8. Order Status Updates:**
- We will keep you informed through email or SMS regarding the status of your order, including order confirmation, processing updates, and shipping notifications. Please ensure that you provide accurate contact information during the checkout process.

**9. Delivery Issues:**
- If you encounter any issues with your delivery, such as non-receipt of your order, damage, or discrepancies, we kindly request that you contact our customer support team within a reasonable timeframe. We will promptly investigate and provide an appropriate resolution.

SmileShop is committed to ensuring your happiness and satisfaction. If you have any questions or require assistance with your order or shipping, please don't hesitate to get in touch with our customer support team. Your smile is our mission.